Privacy Policy

1. Introduction

Expedience Groups LLC ("we," "us," or "our") operates the Xpedinet mobile application (the "App"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data.

By using Xpedinet, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our App.

2. Information We Collect

To facilitate the purchase of airtime, data bundles, utility payments, and eSIMs, we collect the following categories of information:

2.1 Identity Data

• Name: Your full name as provided during registration
• Phone Number: Your mobile phone number for account verification and communication
• Email Address: Used for account management and transaction receipts

2.2 Transaction Data

• Purchase history and transaction records
• Recipient phone numbers (for airtime and data transfers)
• Utility meter numbers (for bill payments)
• eSIM activation details

2.3 Device Data

• IP address
• Device model and operating system
• Device identifiers (for fraud prevention)
• App usage analytics

2.4 Payment Data

3. How We Use Your Data

We use your data solely for the following purposes:

3.1 App Functionality

• To deliver airtime or data to the specific phone number provided
• To verify utility account details with local providers
• To process eSIM purchases and activations
• To communicate transaction receipts and updates

3.2 Fraud Prevention

• To prevent fraudulent transactions using velocity checks and identity verification
• To protect your account from unauthorized access
• To comply with anti-money laundering (AML) requirements

3.3 Service Improvement

• To analyze app usage and improve user experience
• To provide customer support
• To send important service updates (with your consent)

4. Data Sharing with Third Parties

We share specific data with third-party infrastructure providers strictly to fulfill your orders:

• Stripe: For secure payment processing
• Reloadly: For the delivery of airtime, data bundles, and utility tokens
• eSIM Go: For eSIM profile provisioning and activation
• Supabase: For secure user authentication and database hosting
• Twilio: For SMS verification and notifications

5. Data Retention & Deletion

We retain transaction records for tax and legal compliance purposes as required by law. Personal profile data is retained for as long as your account is active.

Your Right to Deletion

You have the right to request the deletion of your account at any time.

Please note that we may retain certain transaction records as required by law for tax and regulatory compliance purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS 1.3) and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and vulnerability assessments
• AI-powered fraud detection systems
• Access controls limiting employee access to personal data

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Xpedinet is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.